Overview
A sample print output below shows the print quality issue seen when printing a PDF/A document format.
NOTE: PDF/A is the ISO-standardized PDF format used especially for long-term electronic document preservation.
Recommended Solution
Updating the printer firmware will fix the issue. Please contact Lexmark Technical Support to acquire the firmware fix for the issue.
NOTE: The Lexmark representative might ask for the printer's current firmware level. Please refer to for the steps. Once you obtain the file, you may proceed and update the firmware by following the steps from Badge Reader Does Not Work when Printer Is in Standby and Sleep Mode.
Contacting Lexmark
If you need additional assistance, please go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need the following:
- Name and version of the solution
- Affected printer model/s
- Printer serial number
Please be near the product/s described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO8384