C73x/X73x – Image Shift or Color Alignment Defect
| Bulletin# C73x_103 | Problem Description |
| Machine Type/Model | C734 5026-210C734 5026-230C734 5026-280C736 5026-410C736 5026-430X734 7526-275X736 7526-476X738 7526-676 | This article describes the color alignment defect that may appear as having excess lines or halos. The image may sometime show as being shifted. Solution Perform the color adjust procedure on the printer and check the date code of the Transfer Belt Assembly to see if it belongs to the batch with date code 09286 to 09303. |
| Date Created | 04/5/10 |
| Last Updated | 04/6/10 |
| Safety Issue? | No |
| Code Update? | No |
| Engineering Change? | No |
| New Parts? | Yes |
| Old Parts Status | n/a |
| Voltage: 120/240 | All |
| Serial No. Range | All |
LEGACY ID: TE139
Overview
This article describes the color alignment defect that may appear as excess lines or halos.
NOTE: Sometimes the image may show as being shifted.
See the following examples:
Troubleshooting
To correct the issue, perform the Color Adjust Procedure. See steps below:
For Lexmark C73x printer
| Step | Action |
| 1 | While the printer is Ready, press the menu button. |
| 2 | Press until appears next to Settings, then press . |
| 3 | Press until appears next to Quality Menu, then press . |
| 4 | Press until appears next to Color Adjust, press to initiate the auto-alignment process. |
| 5 | The printer will return to Ready mode once the progress bar reach 100%. |
| 6 | Send a print job and check the result. Did the Color Adjust corrected the issue? Yes: Issue resolved. No: Contact Lexmark Technical Support for other troubleshooting suggestions. |
For Lexmark X73x MFP
| Step | Action |
| 1 | While the printer is Ready, touch . |
| 2 | Press next to Settings. |
| 3 | Press to scroll down, and press next to Print Settings. |
| 4 | Press next to Quality Menu. |
| 5 | Press to scroll down. Look for Color Adjust and press the next to it, to initiate the auto-alignment process. |
| 6 | Send a print job and check the result. Did the Color Adjust corrected the issue? Yes: Issue resolved. No: Contact Lexmark Technical Support for other troubleshooting suggestions. |
Contacting Lexmark
Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, How to Locate the Serial Number, TLI, Config ID, and Machine Type on the Lexmark C734, C736 or X734, X736, X738 Color Laser Printers.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
LEGACY ID: TE139