Action... | Result... | Then... |
Access the SE Menu and attempt to capture hostsend.html debug information. | Is a 900 RIP error displayed on the MFP? | Take note of the result and proceed to the next action item. |
Access the MFP web page and go to Configuration > Fax Settings > Analog Fax Setup > Fax Forwarding. Change the setting from Forward to Print and then power cycle the MFP (switch it off and back on). | Does this clear the fax queue? | Understand that all faxes will be printed a s a result of the setting change, but at least they will not be permanently lost. |
If possible, find out if one or more of the sender(s) received a successful send confirmation in their transmission log. | Did the sender receive a successful send confirmation? - If yes, see the next action item below.
- If no, another type of issue may be indicated.
| Call Lexmark Technical Support for additional diagnosis and be prepared to provide the information specified in the last Action recommendation in this table. |
Capture any email or firewall logging information that may contain or depict a message similar to "TCP packet out of state: First packet is not SYNtcp-flags: RST-ACK." | Were you able to find this information? - If yes, please contact Lexmark Technical Support for a code update that resolves this issue. NOTE: Make sure you inform the technician of any DLEs such as Bar Code, IPDS, Printcryption, or Prescribe as these options are code-sensitive.
- If no, see the next action item.
| Take note of any suspect logging information. |
Perform the following: - -Capture a network trace. xref_HO3398_xref for more information.
- -Perform an optional telnet SMTP test from a nearby computer. Click here for more information.
- -Capture all error information displayed on the touch-screen or printed from the MFP.
- -Capture the Menu Settings pages.
| Submit these results to Lexmark Technical Support for further evaluation and diagnosis. | Be prepared to provide additional information if requested by the technician or Lexmark's engineering staff. |