1 | Push the outer release latch on the left-hand side and open the multipurpose feeder (lower front cover). |
2 | Push the inner release latch on the left-hand side and open the upper front cover. |
3 | Lift and pull the toner cartridge out of the printer. Set the toner cartridge aside. IMPORTANT! Do not touch or damage the photoconductor drum on the undersid e of the cartridge. Doing so can cause print quality issues. It is recommended that the cartridge be placed on a sheet of paper to catch loose toner and prevent any damage. Do not expose the toner cartridge to direct sunlight. Direct sunlight will damage the photoconductor drum. If the cartridge is going to be out of the printer for more than a few minutes, place a sheet of paper over it to shield the photoconductor drum from light. |
4 | Look into the printer. Find the jammed sheet of paper and carefully remove it. CAUTION! Exercise care when removing the jammed sheet of paper. The page will likely be covered with loose toner, which can easily come off. If a ny toner does get on your clothing or carpeting, the best way to remove it is to dab it off using a slightly damp cloth or paper towel and warm water. Do not use hot water or try to scrub the toner off. |
5 | If the jammed page does not move immediately when you pull, stop pulling. Open the rear door/cover of the printer. Try to remove the jammed page from here. - Open the rear door, if you haven't already done so. Clear out any other pages that are stopped in the bac k of the printer.
- You may also want to remove the paper trays and confirm that a sheet has not stopped part-way out of the tray. If this has happened, remove that sheet of paper.
- If you were also printing on both the front and back sides of the page (duplexing), remove the front duplex tray and open the rear duplex cover. Remove any stopped pages in these areas as well.
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6 | If this print job consisted of more than one page, other pages are probably still stuck in the printer. |
7 | Once the entire paper path is clear, reinstall the toner cartridge. Close all doors and covers. Press Continue or the select button button to resume printing. |