Common requirements
Before proceeding, make sure to fill out the Main escalation information requirement.
If a device is involved, gather these common requirements for all Lexmark Fleet Manager-related issues.
Provide a detailed problem description:
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
For data roll-up issues, include all LFM collectors involved:
- Lexmark Fleet Tracker (LFT 2.0 only)
- Lexmark Services monitor (LSM)
- embedded Lexmark Services Monitor (eLSM)
- Lexmark Local Tracker (LLT)
- Lexmark Print Monitor Agent (LPMA)
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Include code levels of affected LFM product.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Details should include information about environment, architecture, installation, frequency (persistent and repeatable compared to random anomaly), functionality, and others.