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Lexmark MS610dn / MS610dtn

Lexmark MS610dn / MS610dtn

Forms Composer and Forms Manager Issues primary escalation requirements

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Common requirements

Before proceeding, make sure to fill out the Main escalation information requirement.

If a device is involved, gather these common requirements for all Forms Composer & Forms Manager-related issues.

Please utilize all available technical support resources before electing to escalate issues.

    Requirement and relevanceHow to obtain

    Menu Settings Page

    This document contains all the printer settings and running firmware code.

    On the printer, press Menu > Reports > Menu Settings Page; or click here for more information.

    Logs Gzip

    Note:  Applies to all Network-connected MFPs

    This is a compressed file which contains all the logs from the printer's SE page.

    1. Open printer's Web interface.

      1. Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome.

      2. Enter the printer's IP Address followed by /se, e.g.,http://192.168.1.2/se

      3. Press Enter.

    2. Select Logs Gzip Compressed to download the file.

    3. Save the file; e.g., logs.tar.gz.

    Formset (.FDD / .SDD)

    Info is used for simulation and analysis.

    1. Launch Forms Composer, then select File > Open.

    2. Set Files of type to Packed Formset Projects (*.fdd, *.sdd).

    3. Navigate to the folder where the .FDD / .SDD file is stored.

    Sample Data (.txt file)

    Info is used for simulation and analysis.

    1. Launch Forms Composer, then select Data > Load Sample Data.

    2. Navigate to the folder where the sample data file is stored.

    Forms Composer & Forms Manager version

    Info is used for simulation and analysis.

    On the Forms Composer and Forms Manager app, click on Help > About, and note the app version.

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LEGACY ID: FA1024

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