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Lexmark MS610dn / MS610dtn

Lexmark MS610dn / MS610dtn

Third party support additional escalation requirements

Before proceeding, make sure to fill out the Main escalation information requirement and gather the Lexmark Document Distributor‑based apps primary escalation requirements.

Additional requirements

Requirement and relevanceHow to obtain

Mediation Service Installation of Windows service Log

Info is used for simulation and analysis.

Go to .\Lexmark\EmbeddedThirdParty\third-party-mediation-service\logs, and then obtain a copy of the ThirdPartyMediationService.<timestamp>.log.

Mediation Service run-time Log

Info is used for simulation and analysis.

Go to .\Lexmark\EmbeddedThirdParty\procrun\logs, and then obtain a copy of the third-party-mediation-service.log.

Lexmark Embedded Third Party Install Logs

Info is used for simulation and analysis.

Go to the following paths, and then obtain the logs:

  • %programdata%\Lexmark\PrintManagement\logs\lpm_base_install.<timestamp>.log
  • %programdata%\Lexmark\PrintManagement\logs\lpm_management_console_install.<timestamp>.log
  • %programdata%\Lexmark\PrintManagement\logs\lpm_thirdparty_install.<timestamp>.log

Sentry Logs

Info is used for simulation and analysis.

  • From the Lexmark Embedded Third Party Management Console Logging tab, select "export", and then select "All Raw Logs". The logs will be zipped on the file system.
  • From the Lexmark Base, select a log from the User Interface (UI), and then export it.

LEGACY ID: FA1056

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