Text or images cut off
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings.
Action | Yes | No |
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Step 1 Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Are text or images cut off? | Go to step 2. | The problem is solved. |
Step 2 Remove, and then insert the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. Print the document.
Are text or images cut off? | Go to step 3. | The problem is solved. |
Step 3 Replace the imaging unit. Print the document.
Are text or images cut off? | Contact customer support. | The problem is solved. |