Step 1 Check the printer for leaked toner contamination. Is the printer free of leaked toner? | Go to step 2. | Contact customer support. |
Step 2 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) From the control panel, navigate to: Settings > Paper > Tray Configuration > Paper Size/Type ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Check if the paper size and paper type settings match the paper loaded. Note: Make sure that paper does not have texture or rough finishes.
Do the settings match? | Go to step 4. | Go to step 3. |
Step 3 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Note: Make sure that the settings match the paper loaded. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the document.
Is the print mottled? | Go to step 4. | The problem is solved. |
Step 4 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the document.
Is the print mottled? | Go to step 5. | The problem is solved. |
Step 5 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Open the front door, and then firmly push it down. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Pull out the print cartridge tray. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Remove, and then insert the print cartridges. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Insert the print cartridge tray, and then close the door. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the document.
Is the print mottled? | Contact customer support. | The problem is solved. |