Step 1 Check the printer for leaked toner contamination. Is the printer free of leaked toner? | Go to step 2. | Contact customer support. |
Step 2 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) From the home screen, touch Settings > Paper > Tray Configuration > Paper Size/Type. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Check if the paper size and paper type settings match the paper loaded. Note: Make sure that the paper does not have texture or rough finishes.
Do the settings match? | Go to step 4. | Go to step 3. |
Step 3 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Notes: - Make sure that the settings match the paper loaded in the tray.
- You can also change the settings on the printer control panel. From the home screen, touch Settings > Paper > Tray Configuration > Paper Size/Type.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the document.
Is the print mottled? | Go to step 4. | The problem is solved. |
Step 4 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the document.
Is the print mottled? | Go to step 5. | The problem is solved. |
Step 5 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Remove the color imaging kit, and then remove the black imaging unit. Warning—Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the color imaging kit and black imaging unit. Doing so may affect the quality of future print jobs. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Insert the black imaging unit, and then insert the color imaging kit. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the document.
Is the print mottled? | Contact customer support. | The problem is solved. |