Step 1 Pull out the tray, and then do one or more of the following: - Make sure paper lies flat in the tray.
- Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
- Check if the paper guides are aligned against the edges of the paper.
- Make sure the paper is below the maximum paper fill indicator.
- Check if you are printing on a recommended paper size and type.
Insert the tray properly. If jam recovery is enabled, then the print jobs will reprint automatically.
Do paper jams still occur frequently? | Go to step 2. | The problem is solved. |
Step 2 Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job.
Do paper jams still occur frequently? | Go to step 3. | The problem is solved. |
Step 3 Review the tips on avoiding jams. For more information, see Avoiding jams. Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently? | Contact customer support. | The problem is solved. |