Step 1 Check if the flash drive is inserted into the front USB slot. Note: The flash drive will not work if it is inserted into the rear USB slot. Is the flash drive inserted into the front USB slot? | Go to step 2. | Insert the flash drive into the front USB slot. |
Step 2 Check if the printer is busy. Is there an error message on the display? | Wait until the printer is ready, then view the held jobs list, and then print the documents. | Go to step 3. |
Step 3 Check for an error message on the display. Note: A blinking red light indicates a printer error. Since the printer requires attention, the printer ignores the flash drive. Does the printer require attention? | Clear the message. | Go to step 4. |
Step 4 Check if the flash drive is supported. Is the flash drive supported? | Go to step 5. | Use a supported flash drive. |
Step 5 Check if the USB slot is disabled by the system support person. Is the USB slot disabled? | Contact your system support person. | Contact customer support. |