Confidential and other held documents do not print

Try one or more of the following:

• From the control panel, check if the documents appear in the Held Jobs list.

Note:  If the documents are not listed, then print the documents using the Print and Hold options.

• Resolve possible formatting errors or invalid data in the print job.
• Delete the print job, and then send it again.
• For PDF files, generate a new file, and then print the document.
• If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates.
• For Windows users, make sure to select Keep duplicate documents in the Printing Preferences or Print dialog.
• For Macintosh users, name each job differently.
• Delete some held jobs to free up printer memory.
• Install more printer memory.

If the problem persists, then contact customer support.