Job prints from the wrong tray or on the wrong paper

Try one or more of the following:

• Make sure that you are printing on the correct paper.
• Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Make sure that the settings match the paper loaded.

Note:  You can also change the settings on the printer control panel. Navigate to Settings > Paper > Tray Configuration > Paper Size/Type.

• Check if the trays are linked. For more information, see Linking trays.

If the problem persists, then contact customer support.