To correct this problem, purchase a cartridge with the correct region that matches the printer region, or purchase a worldwide cartridge.
- The first number in the message after 42 indicates the region of the printer.
- The second number in the message after 42 indicates the region of the cartridge.
Printer and toner cartridge regionsRegion | Numeric code |
---|
Worldwide or Undefined region | 0 |
North America (United States, Canada) | 1 |
European Economic Area, Western Europe, Nordic countries, Switzerland | 2 |
Asia Pacific | 3 |
Latin America | 4 |
Rest of Europe, Middle East, Africa | 5 |
Australia, New Zealand | 6 |
Invalid region | 9 |
Note: To find the region settings of the printer and toner cartridge, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages.