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Lexmark CX833

Lexmark CX833

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Missing colors

Notes:

  • Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting >  Print Quality Test Pages.
  • Use tray 1 to print the sample pages and make sure that the paper is loaded in the portrait orientation.

Try one or more of the following:

  • Make sure that all packing material is removed from the imaging kit, imaging unit, and toner cartridges.
  • Remove the developer unit of the missing color.

    1. Remove the imaging kit.

      Warning—Potential Damage:  Do not expose the imaging kit and black imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

      Warning—Potential Damage:  Do not touch the photoconductor drum under the imaging kit and black imaging unit. Doing so may affect the quality of future print jobs.

    2. Remove, and then insert the developer unit of the missing color.

    3. Insert the imaging kit.

If the problem persists, then contact customer support.
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