The Imaging Unit Supply Level shown near the bottom of Page 1 is “OK”, and the word “Genuine” appears under the Supply Level… | The Imaging Kit may be replaced under Supplies Warranty. Contact Lexmark Technical Support to request replacement. |
The Imaging Unit Supply Level shown near the bottom of Page 1 is “OK”, yet the word “Genuine” DOES NOT appear under the Supply Level… | The Imaging Kit has been contaminated with non-Genuine Lexmark toner. Imaging Kits so damaged are not eligible for replacement under the Supplies Warranty. The customer is responsible for its replacement. Note: Advise customer to use only Genuine Lexmark toner along with the new imaging kit to avoid this same issue in the future. |
The Imaging Unit Supply Level shown near the bottom of Page 1 is NOT “OK”… | The Imaging Kit is being used beyond its normal rated life and the user is responsible for replacement. However, if the word Genuine appears under the Supply Level, the user may still be eligible for a replacement Imaging Kit through the Lexmark Rewards Program. If the user is enrolled in the Lexmark Rewards program, ask them to call (800) 834-7791 or visit www.LexmarkRewards.com to request a replacement. |