Printers not being discovered
You can use a MIB walk to determine why a printer is not being discovered. You can obtain a MIB walk log from the Cloud Fleet Management portal, and then contact Customer Support Center to review the log. To initiate a MIB walk, do the following:
From the Fleet Management web portal, click Agents > Fleet Agents.
Click the Fleet Agent name.
In the Log section, type the IP address of the printer, and then click Request.
Click Download.