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Lexmark XM7155

Lexmark XM7155

Macintosh Print and Driver primary escalation requirements

Before proceeding, make sure to fill out the Main escalation information requirement.

Gather the primary requirement for Macintosh Print and Driver‑related issues.

Requirements

Requirement and RelevanceHow to Obtain

Provide the MAC OS Version

Info is used for simulation and analysis.

Version is located under the Apple Icon by clicking About this Mac. Or, type, "uname -srv" at a terminal.

Note:  Please indicate the OS version and build #: 10.7.2 (e.g., Build: 11C74).

How is the printer attached?

Info is used for simulation and analysis.

  • Ethernet
  • Wireless
  • USB
  • Other

Note:  For wireless–connected printers: If using an Airport device, check the Firmware version. If using a non–Apple device, check the specific model of wireless router.

What protocol is being used?

Info is used for simulation and analysis.

  • Apple Talk
  • Bonjour
  • IPP
  • LPD
  • HP JetDirectSocket

What type of printer driver is being used?

Info is used for simulation and analysis.

  • OSprovided System Driver
  • Lexmark driver from CD
  • Downloaded Lexmark driver from Web
  • Lexmark driver from Software Update

What datastream is being used?

Info is used for simulation and analysis.

  • PostScript
  • PCL
  • PDF
  • Hostbased

Provide the version numbers of the driver and PPD being used

Info is used for simulation and analysis.

End user provided

Capture the Apple System Profiler

Info is used for simulation and analysis.

  1. Click the Apple Icon > About This Mac > More Info…

  2. Go to File > Save.

Note:  This has to be set as attachment.

Menu Settings page

This document contains all the printer settings and running firmware code.

On the printer, press Menu > Reports > Menu Settings Page.

Application name and version

Info is used for simulation and analysis.

End user provided

Provide print samples of the problem; i.e., incorrect output vs correct output

Info is used for simulation and analysis.

End user provided

Note:  Print using the application used.

Provide spoolfiles/PRN files/ Original Document File

Info is used for simulation and analysis.

Click Capturing a spool or job file in Macintosh OS for instructions.

Lex_log and Common Logger

Info is used for simulation and analysis.

Please contact your next level of support or Lexmark Technical Support for details.

Select a topic from the list to view additional requirements specific to your issue.

LEGACY ID: FA892

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