Printing in Wrong Paper Size on the Lexmark C925 and X925 Series Printers

To set the paper size of the tray, slide the tray guides to the desired size (e.g., Letter size). Then reload the tray with the specified paper. Close the tray and power on the printer/MFP.

Note: If the guide is off more than two notches, the tray will sense the wrong size of the paper.

If Paper Size settings in the Paper Menu match the paper in the tray, resend the print job to the printer. Ensure the print job is requesting the correct size of paper. Did the issue return?

Yes: Continue to Step 7. No: If the page prints, the printer is functioning correctly.

Are you printing on regular plain bond copy paper? If not, try printing again with plain copy paper. This will eliminate specialty media as a possible partial cause of the issue. Resend the print job to the printer. Did the issue return?

Yes: If the error persists, a service action may be required in order to correct the issue. For assistance in setting up service, please contact Lexmark Technical Support or a local authorized service provider.No: If the page prints, the printer is functioning correctly. Pay close attention to the printer over the next few days, however, to see if the issue returns.

Note: In addition to plain paper, various sizes and types of paper and specialty media can be used for printing. For more information on recommended paper types, please refer to the User's Guide.