Scan job was not successful

• Make sure that the Ethernet or USB cable is securely connected to the computer and the printer.
• Check the file that you want to scan, and make sure that:
• The file name is not already used in the destination folder.
• The document or photo that you want to scan is not open in another application.
• Make sure that the Append time stamp or the Overwrite existing file check box is selected in the destination configuration settings.

If the problem persists, then contact customer support.