Text or images cut off
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to navigate through the settings.
Action | Yes | No |
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Step 1 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the document.
Are text or images cut off? | Go to step 2. | The problem is solved. |
Step 2 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Remove, and then insert the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the document.
Are text or images cut off? | Go to step 3. | The problem is solved. |
Step 3 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Remove any packing material that is stuck on the imaging unit. Note: Make sure to remove any obstruction between the charge roller and photoconductor drum. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Insert the imaging unit. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the document.
Are text or images cut off? | Go to step 4. | The problem is solved. |
Step 4 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Replace the imaging unit. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the document.
Are text or images cut off? | Contact customer support. | The problem is solved. |