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Discovering and enrolling printers

  • To manually initiate the printer discovery and enrollment process, click Discover & Enroll Printers on the Fleet Agent details page in the Fleet Management portal.
  • A Discover printers task is created on the Fleet Agent task queue. Discovered and enrolled printers appear on the Printers page in the Fleet Management portal.
  • The initial discovery and enrollment task can be done manually or as part of the Fleet Agent activation process. Afterward, the task is automatically repeated on the schedule that you set when creating the Fleet Agent. For more information on installing and activating a Fleet Agent, see Installing a Fleet Agent.

    Printers not being discovered

    You can use a MIB walk to determine why a printer is not being discovered. You can obtain a MIB walk log from the Cloud Fleet Management portal, and then contact Customer Support Center to review the log. To initiate a MIB walk, do the following:

  1. From the Fleet Management web portal, click Agents > Fleet Agents.

  2. Click the Fleet Agent name.

  3. In the Log section, type the IP address of the printer, and then click Request.

  4. Click Download.
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