Creating a printer information policy

Printer information policies notify users by email when a printer fails to communicate with or report its data to Lexmark Cloud Services. Emails are sent after a specified time has elapsed.

Note:  You can create up to 50 policies.



1. From the Fleet Management web portal, click Notifications > Notification Policies.

   


2. Click Printer Information tab.

   

   Note:  If there are existing printer information policies, then the Notification Policies page shows them.



3. On the Notification Policies page, click Create.



4. Configure the following:

   
   • In the Policy name field, type the name of the policy.

   The following characters are not allowed in a Policy Name:

   • < >
   • &
   • #
   • ? 
   • `
   • ~
   • !
   • %
   • ^
   • *
   • |
   • +
   • =
   • ;
   • ;
   • "
   • { }
   • [ ]
   • \ /
   • In the Policy type menu, select either of the following:
   • Last data refresh—Send an email notification based on the number of days since the last update of printer information or counters.
   • Set the “Notify when data has not been refreshed after” value to the number of days that must elapse before an email notification is sent.
   
   • Last communicated—Send an email notification based on the number of days since the printer last communicated with Lexmark Cloud Services.
   • Set the “Notify when a printer has not communicated for” value to the number of days that must elapse before an email notification is sent.
   
   • e‑mail
   • In the Applies To section, select either of the following:
   • All printers in this organization—Apply the policy to all printers in the organization.
   
   • Only printers with specific tags—Apply the policy to specific printers based upon the tags entered. For more information on tags, see Creating tags and Assigning tags to printers.
   
   • In the “Apply the policy to printers with the following tags” field, type the tags, and then click Add.

   Note:  You can apply up to 10 tags to a policy.

   • In the “Notify the following e-mail addresses when the conditions of this policy are met” field, type the recipient email addresses, and then click Add.
   

   Notes:

   • You can type a maximum of 10 email addresses.
   • Make sure that the email address is valid.
   • You can type an email address from outside your organization.
   • In the “Additional information to include in the e-mail notification (Optional)” field, type any information that you want to appear in the email body. For example, printer location or special access instructions.
   
   • Select Include notification data in a .csv file as an attachment to attach a CSV file of the data associated with the notification.
   

The following is an example of a notification email for last data refresh:

The following is an example of a notification email for last communicated:

The following is an example of the notification data in CSV format: