To resolve the paper jam message, you must clear the entire paper path and then touch Continue to clear the message and resume printing. To access the jam area, you must open the upper front cover and remove the toner cartridge.
Push the outer release latch and lower the multipurpose feeder. Then push the inner release latch and open the top front cover.
Lift the print cartridge and then pull it out of the printer.
IMPORTANT! Try not to touch the photoconductor drum on the underside of the cartridge. Use the cartridge handle whenever you are holding the cartridge.
Place the print cartridge aside. It is recommended to place the cartridge on a sheet of paper so that it can catch any loose toner.
IMPORTANT! Do not expose the toner cartridge to direct sunlight. Do not leave the cartridge exposed to any light, even regular room lighting, for an extended period of time.
Locate the jammed sheet of paper. Pull it up and toward you. If you are able to remove the page, skip ahead to step 7. If the page does not move immediately when you pull, stop pulling. Access the jammed page from the rear of the printer instead. See the next step.
- The jammed page is likely covered with unfused toner, which can rub off and stain garments and carpeting. The toner washes off under cool to warm water. Do not use hot water.
- The fuser unit located at the rear of the printer may be hot.
- Do not use any pointed objects to remove the paper. This could cause damage to the components in the printer.
If you can see the jammed sheet of paper but it does not move easily, open the rear door of the printer. See if you can remove the jammed sheet from the back. Again, use caution when removing the jammed sheet of paper as the fuser unit located at the rear of the printer may be hot.
If you cannot find any paper jammed in the printer, the sheet of paper may have jammed while exiting one of the paper trays. Remove the paper trays, starting with the top paper tray and working your way down, until you find the jammed sheet of paper, and remove it.
Once you have removed the jammed page, make sure the entire paper path is clear.
If this print job consisted of multiple pages, there may be other pages jammed elsewhere in the printer. Open all covers and remove all paper trays. Confirm that there are no other pages jammed.
Once you have confirmed that the entire paper path is clear, reinstall the toner cartridge.
Reinstall any paper trays you removed while checking the paper path.
Close all of the doors/covers on the printer that you needed to open.
Touch Continue. The printer will attempt to print the jammed page again, along with the remaining portion of the print job.
Note: If Jam Recovery is set to On or Auto, the printer will attempt to print another copy of the page that jammed. The default for this setting is Auto.