1 | Identify any recent changes made in the printer. - If the Image Transfer Unit (ITU) has been replaced, proceed to Step 2.
- If the toner cartridge/s has been replaced or even if there were no changes made, proceed to Step 3.
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2 | It is possible that the new ITU was exposed to a colder environment for extended period of time. Allow the new ITU to adapt to the printer’s operating environment. To do this, follow the steps below: Remove the new ITU and reinstall the old ITU. With the old ITU installed, power the printer on and allow it to calibrate. Allow time for the new ITU to acclimate to the printer’s operating environment. Power the printer off and reinstall the new ITU. Allow the printer to calibrate. Print a test page and check the result.
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3 | Ensure that the cartridges are not low on toner. Reseat each toner cartridge to ensure that the misalignment is not being caused by improper cartridge placement. Do this especially if the issue occurs right after replacing a brand new toner. |
4 | Check if compressed print modes are being used ("Print Area" = "Fit to Page"), set "Print Area" to "Normal" (default). Refer to”Print Area” for the steps. |
5 | If the printer is not set to compressed print modes and/or is not low on toner, perform a manual Color Calibration. Refer to”Manual Calibration” for the steps. |
6 | If none of the suggestions above resolved the issue, upgrade engine code to 129 or higher. please refer to the Firmware Update Instructions for updating the printer firmware. After the update, print a test page and check the result. If the printout does not improve, contact Lexmark Technical Support to be guided in setting the printer’s Registration and Alignment. Otherwise, the issue is resolved. |