What you will see
When performing an SNF-scan with TIFF Multiple Files selected for Format, the files cannot be successfully opened and converted using various third-party OCR applications.
Setting location: Settings > Apps > Apps Management > Scan to Network > Configure > Scan Destination > Add > Scan Settings.
Additional identifiers
When this problem occurs, the OCR* application becomes unresponsive with one the following possible status messages:
- Open and converted 100% complete
- An error occurred when adding the image
- Converting the images
* Optical Character Recognition
Affected products
This issue was first seen on the MX611dhe using SNF version 4.8.7; however, MFPs with similar firmware architecture may exhibit this issue.
Suggested remedy
A PE-released version of firmware LW50.SB7.P596, or greater, may be available that addresses the issues described above. Please contact Lexmark Technical Support and reference this article ID#SO7874 to inquire about obtaining this firmware.
NOTE: You may be asked to escalate this issue to verify both causation and your printer's configuration settings.
NOTE: When calling for support, you will need to provide your printer model/machine type and serial number (SN). Please be near the products described in this article to expedite the support process and reduce call-back situations.
LEGACY ID: SO7874
NOTE: This escalation item number is provided for investigative purposes. To view this item, you will need at least Escalation Reader access to ExtraView.
Audience: Lexmark and Support Partners
LEGACY ID: SO7874