What you will see
The scanner or scanner card is not recognized after installing the Lexmark 6500e Scanner Communications Card on a new Lexmark T65x printer.
If you see a 900 Firmware Error’ Displayed on the printer for more suggestions.
Probable cause
The printer did not complete the Setup Wizard before the additional add-on option card was installed.
Suggested remedy
Before you install the scanner communications card, the Setup Wizard on the printer must be completed for any T65x + 6500e combination.
To do this:
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Turn ON the printer.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Complete Setup Wizard on printer until "Ready" displays on the operator's panel.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Print a Menu Settings page to verify a minimum code level of .P128 on the printer, and update the code if necessary. for the latest firmware release notes and availability.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Turn OFF the printer.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Install the Scanner Communications Card.
NOTE: Make sure correct card is used. Two cards shipped with scanner --> T650/T652 and T654.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Connect Ethernet Cable between scanner and printer.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Connect other cables as needed (Fax, Ethernet, USB).
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Unlock the scanner.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Turn the printer ON.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Turn the scanner ON.
Still need help?
Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
LEGACY ID: TE453