![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Pull the tray out to check if there is paper loaded in it. Load paper if the tray is empty.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Make sure the paper stack is properly loaded and the tray is not overfilled.
Notes:
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
If there is paper in the tray but the printer is not picking the paper, open the tray and flip the paper stack over.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Load a fresh ream of paper and observe whether the issue remains.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
If the issue persists, remove the whole tray out and inspect the bottom of the tray for any paper debris or obstructions.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Open the printer rear door to see any paper stuck at the back, then remove it. Click here for an illustration.