Make sure that sufficient access controls are enabled
For printers with eSF version 5.0 or later, the following access controls must be enabled:
Access Controls group | Access Control settings |
---|
Administrative Menus | SE Menus |
Device Management | Remote Management |
Device Management | Firmware Updates |
Device Management | App Configurations |
For printers with eSF versions 3.0 and 4.0, the following access controls must be enabled:
eSF version | Access Controls group | Access Control settings |
---|
eSF version 3.0 and 4.0 | Administrative Menus | Service Engineer Menus Remotely |
Device Management | Remote Management |
Device Management | Firmware Updates |
eSF version 4.0 | Device Management | Configuration File Import / Export |
Note: For more information on identifying the printer eSF version, see Viewing the Embedded Solutions Framework (eSF) version.