Printer information policies notify users by email when a printer fails to communicate with or report its data to Lexmark Cloud Services. Emails are sent after a specified time has elapsed.
Note: You can create up to 50 policies.
From the Fleet Management web portal, click Notifications > Notification Policies.
Click Printer Information tab.
Note: If there are existing printer information policies, then the Notification Policies page shows them.
On the Notification Policies page, click Create.
Configure the following:
- In the Policy name field, type the name of the policy.
The following characters are not allowed in a Policy Name:
- < >
- &
- #
- ?
- `
- ~
- !
- %
- ^
- *
- |
- +
- =
- ;
- ;
- "
- { }
- [ ]
- \ /
- In the Policy type menu, select either of the following:
- Last data refresh—Send an email notification based on the number of days since the last update of printer information or counters.
- Set the “Notify when data has not been refreshed after” value to the number of days that must elapse before an email notification is sent.
- Last communicated—Send an email notification based on the number of days since the printer last communicated with Lexmark Cloud Services.
- Set the “Notify when a printer has not communicated for” value to the number of days that must elapse before an email notification is sent.
- e‑mail
- In the Applies To section, select either of the following:
- All printers in this organization—Apply the policy to all printers in the organization.
- Only printers with specific tags—Apply the policy to specific printers based upon the tags entered. For more information on tags, see Creating tags and Assigning tags to printers.
- In the “Notify the following e-mail addresses when the conditions of this policy are met” field, type the recipient email addresses, and then click Add.
Notes:
- You can type a maximum of 10 email addresses.
- Make sure that the email address is valid.
- You can type an email address from outside your organization.
- In the “Additional information to include in the e-mail notification (Optional)” field, type any information that you want to appear in the email body. For example, printer location or special access instructions.
- Select Include notification data in a .csv file as an attachment to attach a CSV file of the data associated with the notification.
The following is an example of a notification email for last data refresh:
The following is an example of a notification email for last communicated:
The following is an example of the notification data in CSV format: