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Lexmark CX833

Lexmark CX833

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Horizontal white lines

Notes:

  • Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages.
  • Use tray 1 to print the sample pages and make sure that paper is loaded in the portrait orientation.
  • If horizontal white lines keep appearing on the prints, then see Repeating defects.

Try one or more of the following:

  • Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Make sure that the setting matches the paper loaded in the tray.

    • Note:  You can also change the setting on the printer control panel. Navigate to Settings > Paper > Tray Configuration > Paper Size/Type.

  • Load the specified paper source with the recommended paper type.
  • Make sure that the imaging kit and black imaging unit are properly installed.

    1. Remove the imaging kit, and then remove the black imaging unit.

      Warning—Potential Damage:  Do not expose the photoconductor drum to direct light. Extended exposure to light may cause print quality problems.

      Warning—Potential Damage:  Do not touch the photoconductor drums. Doing so may affect the quality of future print jobs.

    2. Insert the black imaging unit, and then insert the imaging kit.

If the problem persists, then contact customer support.
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