Cannot scan to a computer

Try one or more of the following:

• Perform a copy job. If the job failed, then turn off the printer, wait for about 10 seconds, and then turn on the printer.
• Check the printer connectivity.


1. Print the Network Setup Page. From the control panel, navigate to Settings > Reports > Network, and then select Network Setup Page.



2. Check the first section of the page and confirm if the status is connected.

• Make sure that the printer and the computer are connected to the same network.

If the problem persists, then contact customer support.