Cannot scan to a network folder

Try one or more of the following:

• Create a network folder shortcut, and then scan a document using the shortcut. For more information, see Scanning to a network folder.
• Make sure that the network folder path and format are correct. For example, //server_hostname/foldername/path, where server_hostname is a fully qualified domain (FQDN) or IP address.
• Make sure that you have a write access permission to the network folder.
• Update the network folder shortcut.


1. Open a web browser, and then type the printer IP address in the address field.

   Notes:

   • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
   • If you are using a proxy server, then temporarily disable it to load the web page correctly.


2. Click Shortcuts, and then select a shortcut.

   Note:  If you have multiple shortcut types, then select Network Folder.



3. In the Share Path field, type the network folder path. For example, \\server_hostname\foldername\path.

   Note:  Always use forward slashes when typing the share path.



4. From the Authentication menu, select your authentication method.

   Note:  If Authentication is set to “Use assigned username and password,” then in the Username and Password fields, type your credentials.



5. Click Save.

• Make sure that the printer and the network folder are connected to the same network.

If the problem persists, then contact customer support.