Step 1 Perform a copy job. Is the copy job successful? | Go to step 3. | Go to step 2. |
Step 2 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Turn off the printer, wait for about 10 seconds, and then
turn it back on. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Scan the document.
Can you scan the document to a computer? | The problem is solved. | Go to step 3. |
Step 3 Check the printer connectivity. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the Network Setup Page. From
the control panel, navigate to: Settings > Reports > Network > Network Setup Page. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Check the network status.
Is the printer connected to the network? | Go to step 5. | Go to step 4. |
Step 4 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Connect the printer to the network. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Scan the document.
Can you scan the document to a computer? | The problem is solved. | Go to step 5. |
Step 5 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Make sure that the printer and the computer are connected
to the same network. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Scan the document.
Can you scan the document to a computer? | The problem is solved. | Contact customer support. |