Lexmark MX812
What you will see
Upon inserting a smart card into the Cloud 2700 card reader, you observe:
Affected products
This issue was originally seen on the X954 MFP equipped with the Cloud 2700 smart card reader; however, other printer models have also shown this behavior.
Suggested remedy
A PE-released version of firmware addresses this issue. Please contact Lexmark Technical Support and reference this article ID# SO7921 to inquire about obtaining this firmware.
For...
Use firmware release...
MX710, MX711, MX810, MX810, MX812, XM5163, XM5170, XM7155, XM7163, XM7170 MFPs
LW60.TU.P645.tusXXgr.FDN.TU.E712.tusXXgre, or greater
X954 MFPs
LHS42.TQ.P526, or greater
NOTE: When calling for support, you will need to provide your printer model/machine type and serial number (SN). Please be near the products described in this article to expedite the support process and reduce call-back situations.
LEGACY ID: SO7921
NOTE: This escalation item number is provided for investigative purposes. To view this item, you will need at least Escalation Reader access to ExtraView.
Lexmark Cloud Services: Cloud Fleet Management Troubleshooting Guide
Firmware EC8.0 release notes for February 2024