Toner not fused to the page
Issue description
Unfused image output prints that you can easily smear or smudge.
Solution
Follow these steps in succession, or jump directly to a topic if you have already eliminated any of these possible causes:
- Check for use of non-genuine Lexmark Supplies / refilled cartridges / ‘compatible’ supplies
- Confirm the correct Paper Type for the specified tray
- Confirm correct Paper Weight for the Paper Type
- Confirm media meets approved paper specifications
Troubleshooting
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Check for the existence of a non-genuine Lexmark supplies* or refilled cartridges. Use the on-line authentication tool to verify whether you have a Genuine Lexmark cartridge.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Check the Paper Type for the media loaded in the printer's paper tray. To do this from the Embedded Web Server (EWS):
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Open a web browser and enter http://printer's_IP_address into the address field.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Click Settings > Print Menu > Tray configuration > Paper Size / Type.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Change the type, and click Submit.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Test.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Check the Paper Weight for the type of media selected. To do this from the control panel:
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
From the home screen, navigate to:
or > Settings >Paper Menu >Paper Weight.![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Adjust to desired paper type setting.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Press the Submit or
button.![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Test
To do this from the Embedded Web Server (EWS):
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Open a web browser and enter http://printer's_IP_address into the address field.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Click Settings > Print Menu > Paper Weight.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Change the paper weight for the type selected in Step 2 and click Submit.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Perform a test print.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Confirm media meets approved paper specifications. This is found under Paper and specialty media guide. Switch media to an approved media type and weight and again test.
Service action
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Check the input line voltage from the power outlet used for this device. Reference the voltage check described in the Service Manual.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Check the room temperature to make sure that the device is operating within the approved environmental operating specifications. One example: A printer on a cold truck dock can have fuse-grade problems.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Follow the steps in the service manual for "Toner Smear Check".
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
First service call – FuserNote: This is especially important if rolls or belt are damaged.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Second service call – Low voltage power supply (LVPS).
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Should there be additional concerns or questions, contact the next level of support for further diagnosis.
Note: Use the Lexmark Parts Store to validate part numbers and contact Lexmark Technical Support if you encounter ordering difficulties.
LEGACY ID: SO8319