Step 1 Enable caller ID. From the control panel, navigate to: Settings > > Fax > > Fax Defaults > > Fax Setup > > Fax Receive Settings > > Admin Controls > > Enable Caller ID > ![](https://publications.lexmark.com/media//ids_assets/skeletons/v35053012/images/button_select_0.jpg) Does the caller ID appear? | The problem is solved. | Contact customer support. |