Creating a Fleet Agent

From the Fleet Management portal, click Agents > Fleet Agents > Create Fleet Agent.

In the Create Fleet Agent form, configure the following:

• General—Type a name and description for the Fleet Agent.
• Discovery Criteria and Settings:
• Discovery criteria:
• Transfer management of discovered printers that are already through another agent—Transfer all discovered printers that are already enrolled under another agent to this Fleet Agent. If not selected, then discovered printers that are already enrolled under another agent will remain enrolled under their current agent.

Note:  Prevent overlapping Discovery Criteria between Fleet Agents. Overlapping criteria cause printers to switch between Fleet Agents.

• Search Type—Select the type of discovery to be done.

• Search Local Network—Search the local network subnet for printers. If the printers to be discovered have SNMP configured, then a matching SNMP profile must be added to the Fleet Agent configuration.

Note:  The Fleet Agent discovers only printers that match its SNMP profile.

• Advanced Search—Search or exclude printers by specific IP address, subnet, range, and fully qualified domain name (FQDN). If the printers to be discovered have SNMP configured, then a matching SNMP profile must be added to the Fleet Agent configuration.
• You can click Add Discovery Criteria to Include to enter the search criteria and select an SNMP profile. Repeat the process for each search criteria. After adding the search criteria, click Add Discovery Criteria.


Notes:

• The Fleet Agent discovers only printers that match its SNMP profile.
• If printers in the search criteria have different SNMP configurations, then the search criteria can be entered multiple times, each with a different SNMP profile.
• A printer can be managed by only one agent. Care must taken when defining the Printer Discovery settings when using Native Agent, a Printer Agent, and a Fleet Agent, or multiple Fleet Agents within the same organization. If overlapping Printer Discovery criteria exist, then printers may not be managed by the intended agent. The printer data may roll up under the wrong agent and may appear to unenroll and re-enroll continually.
• You can click Import or Export to import or export functions to use predefined search criteria or saved search criteria for later use.
• SNMP Profile—Can be created to match the SNMP configuration of printers discoverable by the Fleet Agent. You can click Create to create profiles. Profiles can be created based on SNMP v1, v2c, or v3. The SNMP profile created and used by a Fleet Agent must match the SNMP configuration of the printers that the Fleet Agent manages.



Notes:

• The Fleet Agent discovers printers that match its SNMP profile.
• An SNMP profile using SNMP v3 is not required by the Fleet Agent. However, SNMP v3 must be enabled on eSF version 5 or later printers released since 2016. An SNMP v3 profile does not need to be configured on these printers, but SNMP v3 must be enabled. If you do not enable SNMP v3, then the Fleet Agent cannot update firmware, applications, and configurations.
• Scheduled Tasks—Set up the Fleet Agent to periodically rediscover printers and to refresh printer information. Setting a discovery interval lets you automatically add or remove printers as they are added, exchanged, or removed.

• Printer Discovery Task—Set the Fleet Agent to rediscover and enroll printers on a regular basis or only when manually directed from the Cloud Fleet Management portal.
• None (Run tasks manually only)—Run manually.
• Once a day—Set a specific time.
• Once a week—Set a specific time on a selected day of the week.
• Once a month—Set a specific time on the last day of the month or on a selected day of the month.
• Refresh Printer Information Task—Set the Fleet Agent to refresh printer information at certain intervals.
• Every 15 minutes
• Every 30 minutes
• Every hour
• Every 2 hours
• Every 6 hours
• Every 12 hours

Notes:

• The default setting is 1 hour. A shorter interval provides a more current printer status but puts more traffic on the local network. A longer interval reduces the local network traffic, but provides a slower printer status update.
• The Fleet Agent reports printer information to the Fleet Management services if a page count change occurs. It also reports or when a printer or supplies alert has been detected.
• Other Settings
• Log level—Set the level of detail provided when a log is run for the Fleet Agent. Always set the log level to Detailed.

Message Type	Summary	Detailed
Error	✔	✔
Warn	✔	✔
Informational	✔	✔
Debug	X	✔

• Network utilization delay (milliseconds)—Limit the network traffic caused by the Fleet Agent printer discovery process. A higher number reduces the impact on network performance but makes the discovery process longer. The default delay setting is 250 milliseconds. The delay must not be set to zero.

Click Create Agent.