Step 1 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the documents.
Are the documents printed? | The problem is solved. | Go to step 2. |
Step 2 The print job may contain a formatting error or invalid data. - Delete the print job, and then send it again.
- For PDF files, generate a new file, and then print the documents.
Are the documents printed? | The problem is solved. | Go to step 3. |
Step 3 If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates. For Windows users ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Open the Printing Preferences dialog. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) From the Print and Hold section, select Keep duplicate documents. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Enter a PIN. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Resend the print job.
For Macintosh users ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Save and name each job differently. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Send the job individually.
Are the documents printed? | The problem is solved. | Go to step 4. |
Step 4 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Delete some held jobs to free up printer memory. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Resend the print job.
Are the documents printed? | The problem is solved. | Go to step 5. |
Step 5 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Add printer memory. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Resend the print job.
Are the documents printed? | The problem is solved. | Contact customer support. |