What you will see
A 203.xx or 230.xx paper jam message displays on the user interface.
Possible symptoms include:
- A tear in the paper.
- Protruding guide at the tear location.
Illustration
NOTE: In the image, notice the presence of a tear in the paper. Also, take note of the indicated paper guide (rib).
Affected Printers or MFPs
The following printers or MFPs may exhibit this behavior:
- W84X Series
- X84X Series
- W85X Series
- X85x Series*
NOTE: An * denotes multiple model numbers that range within a specific model group.
Suggested Diagnosis/Fix
Perform the following steps to diagnose this problem:
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Power Off the device.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Open Door Afor additional assistance.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Remove Exit 2 assembly by simultaneously pulling up both black release tabs. Hint: Pull up and then pull towards you to remove this assembly. Click here for illustration.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Turn Exit 2 upside down in order to locate rib deformities.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
If this appears to be the problem, contact Lexmark Technical Support.
Additional Information
You must open Door A to expose the black release levers (tabs). Also, the X85x Series MFP will require that the two sides be removed first. These covers are easily removed.
Illustration
Key
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Ribs (fingers, guide points)
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Left release tab
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Right release tab
Problem Illustration
The yellow line helps illustrate improper alignment of the guide ribs.
Still Need Help?
If you need additional assistance, please see Contact information.NOTE: When calling for support, you will be asked for your printer machine/model type and serial number (SN).
Please call from near the computer and printer in case the technician on the phone asks you to perform a task involving one of these devices.
LEGACY ID: SO5126