Load a fresh ream of paper. Flex, fan, and straighten the paper stack to prevent sheets from sticking together. Partially acclimated media with more moisture absorbed when sitting out in a humid environment is more likely to exhibit this issue. A fresh media will help fix the issue. Did this resolve the issue?
Note: If you are experiencing this issue with an A5 media, put the paper in Tray 1, where it should be loaded long-edge fed. This will improve the output as well as the scrolling and stacking issues.
- If Yes, then issue is resolved.
- If No, proceed to the next step.