Affected Products:
Color MFP:
C3224dw, C3326dw, CX310, CX32x, CX331adne, CX331adwe, CX410e, CX42x, CX510e, CX52x, CX62x, CX625, CX725, CX727, CX820, CX825, CX827, CX860, CX920de, CX921de, CX922de, CX923dte, CX923dxe, CX924dte, CX924dxe, CX927, MC2325, MC2425, MC2535, MC2640, MC3224adwe, MC3224dwe, MC3326adwe, XC2235, XC2326, XC4240
Mono MFP:
MX22x, MX31x, MX310, MX32x, MX33x, MX41xe, MX42x, MX43x, MX51xe, MX511e, MX52x, MX61xe, MX610e, MX611, MX611e, MX611de, MX62x, MX710, MX711, MX711de, MX72x, MX81x, MX82x, MX91x, MB2236, XM1342
Issue Description:
Customer is unable to initially setup and successfully complete a Scan to E-mail job.
Solution:
For Scan to Email to work, the MFP must have a working active network connection along with the proper configuration to access a Mail Service Provider (SMTP Server). This mail service could be through your internet service provider (ISP), through a public service (ex. Gmail, Yahoo, etc) or a local mail server on your network. The required SMTP settings will include the following:
SMTP server
SMTP port number
SMTP Authentication requirements
Note: The above requirements can best be found by consulting your email service provider, internet service provider or a locacl network administration. Many of these configurations can be easily found via internet web searches. For example: if the user wants to use Gmail as their email service provider, they can either contact Gmail support or they can do a simple web search on "gmail smtp server settings".
Steps to Setup Scan to E-mail
Confirm the MFP has an active network connection by accessing the device's Embedded Web Server.
Type the device's IP Address or Hostname in the address bar of any web browser; e.g., Google Chrome, Firefox, Internet Explorer, etc.For example, http://192.168.1.2.
Check that the Embedded Web Server page loads properly.
Configure the basic SMTP settings on the MFP. Depending on the MFP model, those SMTP settings can be found by navigating on the Embedded Web Server click on Settings > E-mail/FTP Settings > E-mail Settings or click E-mailFrom that web server page, the common SMTP settings that will need configuring are described below.
Note:As previously stated, make sure to match the recommendations provided from your E-mail service provider.
SMTP Setup
Primary SMTP Gateway
- the IP address or host name of the primary SMTP server for sending e-mail.
Primary SMTP Gateway Port
- the port number of the primary SMTP server.
Reply Address
- Specify a reply address in the e-mail.
Use SSL/TLS
- Specify whether to send e-mail using an encrypted connection.
If your E-mail service provider requires Authentication, configure the settings below per the providers recommendations as well.
Authentication
SMTP Server Authentication
- Set the authentication type for the SMTP server. If required, common option will be Login / Plain
User-Initiated E-mail
- Specify whether credentials are required for user-initiated e-mail. If required, common option includes Prompt User or Use Device SMTP Credentials
Note: If Use Device SMTP Credentials is selected, the Authentication UserID and Password information will need to be entered in the Device UserID and Device Password settings fields.
As an aid, below is a summary of a few common SMTP configurations seen in customer use. As a reminder, it is always recommended to check with your e-mail provider for their latest configurations.
Additional Note:
With increasing security standards, several of these email services are now requiring the creation of an additional 3rd Party 'app password'
generated from their service in order to authenticate an MFP or printer to use their mail service. Instructions for creating these 'app passwords' can also be found through internet searches (e.g. search on "yahoo app passwords"). Services that require 3rd party password will be denoted by the entry "app password" in the configuration summaries below.
Index:
NOTE:
Any settings not mentioned in the setup summaries below can and should be left at their default values on the device's Embedded Web Server.
Gmail Primary SMTP Gateway: smtp.gmail.com
Primary SMTP Gateway Port: 587
Use SSL/TLS: Required / Negotiate
Require Trusted Certificate (Validate CA): Disabled
Reply Address: <username@gmail.com> or GSuite email address
SMTP Server Authentication: Login / Plain
Device-Initiated Email: Use Device SMTP Credentials
User-Initiated Email: Use Device SMTP Credentials
Device UserID: <username> or <username@gmail.com> or GSuite email address
Device Password: app password (created from Google Accounts Security page, see this link)
Note:
Should an issue occur when using these settings, please refer to KB Article xref_SO8869_xref
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Yahoo Primary SMTP Gateway: smtp.mail.yahoo.com
Primary SMTP Gateway Port: 587
Use SSL/TLS: Required / Negotiate
Require Trusted Certificate (Validate CA): Disabled
Reply Address: <username@yahoo.com>
SMTP Server Authentication: Login / Plain
Device-Initiated Email: Use Device SMTP Credentials
User-Initiated Email: Use Device SMTP Credentials
Device UserID: <username> or <username@yahoo.com>
Device Password: app password (created from Yahoo! Account Security page, see this link)
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AOL Mail Primary SMTP Gateway: smtp.aol.com
Primary SMTP Gateway Port: 587
Use SSL/TLS: Required / Negotiate
Require Trusted Certificate (Validate CA): Disabled
Reply Address: <username@aol.com>
SMTP Server Authentication: Login / Plain
Device-Initiated Email: Use Device SMTP Credentials
User-Initiated Email: Use Device SMTP Credentials
Device UserID: <username@aol.com>
Device Password: app password (created from AOL Account Security page, see this link)
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MSN Hotmail Primary SMTP Gateway: smtp.office365.com
Primary SMTP Gateway Port: 587
Use SSL/TLS: Required / Negotiate
Require Trusted Certificate (Validate CA): Disabled
Reply Address: <username@hotmail.com>
SMTP Server Authentication: Login / Plain
Device-Initiated Email: Use Device SMTP Credentials
User-Initiated Email: Use Device SMTP Credentials
Device UserID: <username@hotmail.com>
Device Password: account password
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OutlookPrimary SMTP Gateway: smtp.office365.com
Primary SMTP Gateway Port: 587
Use SSL/TLS: Required / Negotiate
Require Trusted Certificate (Validate CA): Disabled
Reply Address: <username@outlook.com>
SMTP Server Authentication: Login / Plain
Device-Initiated Email: Use Device SMTP Credentials
User-Initiated Email: Use Device SMTP Credentials
Device UserID: <username@outlook.com>
Device Password: account password
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iCloud Mail Primary SMTP Gateway: smtp.mail.me.com
Primary SMTP Gateway Port: 587
Use SSL/TLS: Required
Require Trusted Certificate (Validate CA): Disabled
Reply Address: <username@icloud.com>
SMTP Server Authentication: Login / Plain
Device-Initiated Email: Use Device SMTP Credentials
User-Initiated Email: Use Device SMTP Credentials
Device UserID: <username@icloud.com>
Device Password: app password (created from your iCloud Account Management page, see this link)
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Still Need Help?
Have the following available when calling Lexmark Technical Support:
Printer model(s)
Printer serial numb
er
E-mail Service Provider
LEGACY ID: FA713