Lexmark Cloud Connector: Unable to scan to connect or scan to Microsoft one drive when using cloud connector apps

Issue description

• The end user is unable to connect or scan to Microsoft One Drive using cloud connector application.

• Unable to complete the registration process, printer generate an error “device certificate is invalid, please check date and time”.

• This issue happens after entering the QR code generated by the device into

  https://lexmark.cloud-connect.co/#

Solution

Printers that use the eSF cloud connector will prompt the next user to update at the control panel of the printer. That user presses a button on the control panel to accept the update.

If issue device certificate issue still exists, please follow the following steps below:

• For native cloud connector:

  

  1. Go to the printer's EWS (embedded web server) page and enter the printer IP Address.

     eg. http://<printer ip address>/

  

  2. Select Settings > Device > Restore Factory Defaults > check the box for restore printer settings and click Start.

  

  3. Delete the Microsoft One Drive profile.

  

  4. Restart the printer.

• For esf cloud connector:

  

  1. Contact Lexmark TSC to get a copy of the esf cloud connector app version: v1.4.8 that contains the updated certificate from Microsoft.

If the issue persists, search for more information related to this issue or contact support for further assistance.