Single-Function: C2325, C2425, C2535, CS421, CS521, CS622
Multifunction: CX421, CX522, CX622, MC2325, MC2425, MC2535, MC2640, XC2235, XC2240, XC4240
When printing, paper exiting the fuser area triggers one of the following paper jam messages: 202.15, 202.25, 202.35, or 202.05.
NOTE: If the error appears with Single function printers (SFP) then follow Step 1 only. If the error appears with Multifunction printer (MFP) then follow Steps 1 and 2.
Empty the output bin. Verify the alignment of the source tray's rear paper guide to make sure it corresponds with the proper paper size, and retest.
Check that the toner access door (door B) is fully closed. If not closed, verify the cartridges are fully inserted (seated) and try closing the toner access door again.
Note: Try to press down on the back - right side of this door, and retest. Click to enlarge the photos:Door ajarCorrectly closed door
Still Need Help?
Have the following available when calling Lexmark Technical Support;
- Printer model(s)
- Printer serial number
- Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)
LEGACY ID: SO8620