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Lexmark CX625

Lexmark CX625

LSP Premise escalation requirements


Common requirements

Requirement and relevanceHow to obtain

Problem description

Info used for analysis

End-user or Technical Support provided.

Background infrastucture

Requirement and relevanceHow to obtain

How many servers?

Info used for analysis

End-user provided

How many children (child servers)


Is LDAP being used?


Version information

RequirementHow to obtain

LSP version


Database version

For example, Microsoft SQL 2005, Microsoft SQL 2008 R2 or other.

SharePoint version

Include service pack or patch levels.

LSP server and server based component information

RequirementHow to obtain

SP/LSP logs

SP/LSP logs are in C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\12\LOGS

Click here for more information on how enable debug mode.

Lexmark TPA (Transport Protocol Adapter) log

Navigate to C:\Program Files (x86)\Lexmark Solutions\LOGS or for 32‑bit systems C:\Program Files\Lexmark Solutions\LOGS

DEBUG level logging can be configured within the TransportProtocolAdapter_log4net.config file

  1. Navigate to C:\Program Files (x86)\Lexmark Solutions or for 32bit systems C:\Program Files\Lexmark Solutions

  2. Find the following lines of XML:

    • <root>
    • <level value="INFO" />, and change them to:
      • <root>
      • <level value="DEBUG" />

Internet Information Service (IIS) logs that may be useful

Navigate to both C:\inetpub\logs and C:\Windows\System32\LogFiles\HTTPERR

If the issue is specific to just one or two MFPs or SFPs, where all others in the fleet are fine

Capture a Menu Settings from the specific printer(s)

Capture /se logs via EWS > embedded solution logs (Must be captured right away after the error and with debugging enabled)

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