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Lexmark MC2425

Lexmark MC2425

Field 1 and Field 2 for Perceptive Content 6.7 and Above Not Displayed on the MFP Touchscreen

Affected Products:

Single-Function: All Lexmark Color and Mono SFP Devices

Multifunction: All Lexmark Color and Mono MFP Devices

Solution: Perceptive Content version 6.7, and above, Versions of Interact for Lexmark below 3.7.0.1

Issue Description:

After upgrading to Perceptive Content 6.7,the Folder and Tab displayed on the MFP no longer accurately represent what is seen on the server-side, which now shows Field1 and Field2.

Illustration showing incorrect Folder and Tab fields.

Illustration of Perceptive Content Explorer (formerly ImageNow) showing Field 1 and Field 2...

Illustration of ImageNow6.6 showing where the Folder and Tab fields originated.

Solution:

Update to Interact for Lexmark to 3.7.0.1, or later.

Explanation:

Upgrading to Perceptive Content 6.7 and not upgrading Interact for Lexmark will cause these misrepresented fields to appear on the MFP's touchscreen.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

  • Solution

LEGACY ID: SO7955

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