Amazon Customers: How to Escalate Issues Unresolved by Lexmark Technical Support

Color:

Single-Function: C2326, CS32x, CS331, CS42x, CS43x, CS52x, CS62x, CS72x, CS82x, CS92x

Multifunction: C3224, C3326, CX32x, CX331, CX42x, CX43x, CX52x, CX62x,CX72x, CX82x, CX86x, CX92x, MC3224, MC3326, MC3426, MC3224i, MC3326i, MC3426i, XC2326

Mono:

Single-Function: M1342, MS22x, MS32x, MS33x, MS42x, MS43x, MS521, MS52x, MS62x, MS72x, MS82x

Multifunction: MX22x, MX32x, MX33x, MX42x, MX43x, MX52x, MX622, MX62x, MX72x, MX82x, MB3442, MB3442i, XM1342

For customers who posted reviews on Amazon that Lexmark Technical Support (1-800-539-6275) was not able to resolve their printer issues, please follow the steps below.

1. Go to Lexmark.com.



2. On the upper right coner, select 'Customer Support' and then 'Device Support'.



3. Enter your printer model in the search bar and select 'Go'

   



4. On the printer's support page, scroll down and look for "Get in touch with Lexmark" on the left corner, and select 'email' the Lexmark team.

   



5. Type in all the required information. Under "Description Field", please start by typing in keyword 'Amazon Review Escalation' and adding the following information.

   • Reference ticket number/SR 1-xxxxxxxxxxxxx (if available):

   • Re-enter printer 13-digit

     Serial Number (if available):

   • Brief description of the unresolved issue:

     



6. Select 'Submit'.



7. You will get a notification with a new SR # and a Lexmark representative will get in contact with you.

Have the following available when calling Lexmark Technical Support;

• Printer model(s)

• Printer serial number

• Toner/imaging unit/waste toner bottle part number and serial number

LEGACY ID: SO8964