Affected products
Click Properties in the title section above.
Issue description
When a user prints a document in a cold and dry environment, they observed some black horizontal lines which intermittently appear on the left/right edge of the printed document. This print quality defect has also been seen multiple times on a single printed sheet and seems to appear in a repeating pattern.
Recommendations
| Prevention | Description |
Keep the printer as close to supported conditions as possible. | Make sure you are using the printer in an environment where the temperature is at a comfortable room temperature' level or higher. |
Make sure that the issue only occurs when printing in a cold and dry environment | If the print quality defect appears in a warm or humid temperature, then the issue could be related to something different. |
Still need help?
If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate
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NOTE: When calling for support, you will need the following:- Printer model
- Printer serial number
- Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)
Please be near the product/s described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO8514