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Lexmark MC2640

Lexmark MC2640

Print Quality Defect - Intermittent Horizontal Lines on the Printed Page

Affected products

Click Properties in the title section above.

Issue description

When a user prints a document in a cold and dry environment, they observed some black horizontal lines which intermittently appear on the left/right edge of the printed document. This print quality defect has also been seen multiple times on a single printed sheet and seems to appear in a repeating pattern.

Sample printouts

Recommendations

PreventionDescription

Keep the printer as close to supported conditions as possible.

Make sure you are using the printer in an environment where the temperature is at a comfortable room temperature' level or higher.

Make sure that the issue only occurs when printing in a cold and dry environment

If the print quality defect appears in a warm or humid temperature, then the issue could be related to something different.

Still need help?

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate

Get in Touch with Lexmark! for contact information.
NOTE:
When calling for support, you will need the following:

  • Printer model
  • Printer serial number
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


LEGACY ID: SO8514

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