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Lexmark MC2640

Lexmark MC2640

Print Quality Defect - Black Horizontal Bands Appears on the Printed Page

Affected products

Click Properties in the title section above.

Issue description

The user has observed black horizontal lines on certain parts of the printed page.

Sample printouts

Troubleshooting

StepAction
1Run color adjust: Print > Quality > Advanced Imaging > Color Adjust > Start, and print a test page.
2

If the issue persists, access the Diagnostics menu from the home screen and press * * 3 6 on the control panel.

3

Navigate to: Advanced Print Quality Samples > Advanced Print Quality Samples, then check which of the color/s is/are affected.

4Remove the imaging unit and replace the developer unit that is affected.

Still need help?

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate

Get in Touch with Lexmark! for contact information.
NOTE:
When calling for support, you will need the following:

  • Affected printer model/'s
  • Printer serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


LEGACY ID: SO8516

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